Frequently Asked Questions
Have a query? You might find the answer you're looking for below. If you can't, then please send us an email via our contact form.
Our toys work without WiFi, Bluetooth, or batteries. They are passive pieces of technology powered by the static electricity of the body. This makes them both reliable and safe for children.
Each wooden block has 3 soft pads on the back. Thus, they are gentle to the tablet and don’t scratch the screen.
Simply wipe gently with a wet cloth. If necessary, use a little bit of mild detergent. Do not soak.
The toys are made of wood, metal, and conductive plastic. Each material has been chemically tested to be safe.
The toys have been thoroughly tested and comply with US, Canadian, and European safety norms (EN 71-1, EN 71-2, EN 71-3, ASTM F963-11, SOR/2011-17).
First, open the app and tap on the musical note in the lower left-hand corner to activate the sound.If there is no sound after that, there are two ways to solve the issue:
iPad 2, 3, 4, iPad Air, iPad mini 1, 2, 3:Deactivate the mute mode with the mute button next to the volume buttons.
iPad Air 2, iPad Pro, iPad mini 4, and more:On your screen, open the settings banner by swiping with your finger from the top-right.Then, switch the bell icon off to unmute.
For 10 Fingers, Up to 100, More or Less, Alphamonster, and Vocabubble, Marbotic Letters and Marbotic Numbers, different languages are accessible for free. To change the language simply click on the flag on the top right in the menu of each app.
Bla Bla Box: The first language you choose is free. All extra languages can be purchased.
Lil Reader and Sesame Street Numbers are both English immersion apps, thus, it is only available in English (British and American accents available).
Update your device if there is an available update. If the problem persists, then send us an email to report it. Based on your feedback, we improve our apps to provide you with the best user experience possible.